About Us

The Insurance Law Service is a free legal service available to anyone in Australia who would like advice on insurance law or in resolving a dispute with an insurer. We aim to assist as much of the community as possible but will not provide advice or assistance to insurers or businesses.

The Insurance Law Service is set up to act as a point of first contact for the general public to get advice as to their rights and legal remedies when they are dealing with insurers or find themselves in an insurance dispute. The Insurance Law Service is also able, in certain circumstances, to provide legal assistance in either an ongoing Insurance Dispute Resolution Scheme or a relevant Court Proceeding.

The Insurance Law Service is committed to providing high quality legal education and information to both practitioners and the general public. We are able to provide legal information sessions to groups or communities. The Insurance Law Service is also actively involved in Insurance Policy and Law Reform. We encourage feedback from the public as to issues they are experiencing with either individual insurers or insurance law in general.

CCLCCCLCFact SheetsLegal Advice