Legal Advice

We provide free telephone legal advice to anyone in Australia on insurance law matters or disputes involving insurers. We cannot provide advice to insurers or businesses.

What follows is a table of the types of insurance we do and do not advise on:

What we do advise on

Home Buildling and or Contents Insurance (including Natural Disasters)
Consumer Credit Insurance
Life Insurance
Income Protection Insurance
Superannuation Related Insurance
Travel Insurance
Motor Vehicle Insurance (other than CTP)
Debts to insurance companies in relation to motor vehicle accidents

What we do not advise on

Compulsory Third Party Insurance (CTP/Greenslip)
Personal Injury
Pleasure Craft
Home Warranty Insurance
Public and Product Liability Insurance
Health Insurance
Workers Compensation
Professional Indemnity Insurance
Landlord’s Insurance

Legal advice is available by calling 1300 663 464 and speaking to one of our solicitors over the phone. Interpreters are available by calling 131 450. For the hearing or speech impaired, we recommend the National Relay Service which is a service provided by the Australian Communication Exchange (TTY) 133 677 (SRS) 1300 555 727.

If you or your client are having difficulty contacting our advice service because of a disability or problems using an interpreter service, please let us know on our administration line (02) 9212 4216.

We are a very small service for a national service base and we are often very busy!

If you do not immediately get on to a solicitor please leave a message with your contact details and we will get back to you as soon as possible -this is better than trying again at another time because it ensures you a position in the queue. Please note that you will not be able to talk to a solicitor by ringing the administration line and we do not give legal advice in response to e-mail correspondence.

While our solicitors can provide free advice over the phone, generally we will not contact insurers on your behalf or act/ file court papers for you directly in Insurance Dispute Resolution Processes or Court Proceedings. This type of help is legal assistance and we will provide it, in certain circumstances, in accordance with our internal policy guidelines.

For more information, see Legal Assistance.