Letter to Financial Ombudsman Service Code Compliance: regarding delayed claim

Important: This letter can be used as a guide. You must insert your own details where appropriate and delete any information that is not relevant to your situation. Always date your letters. Always keep a copy of the letter you send. Get legal advice if you do not understand.

Warning: This letter is information only and should not be relied upon as legal advice.

[Write date here]

Code Compliance

General Insurance Division

Financial Ombudsman Service

GPO Box 3

Melbourne VIC 3001

Dear Sir/Madam,

Re: My insurance claim with [insurer]

Policy number:

I made a claim with [insurer] on __ / __ / __ (by telephone/in writing).

I have tried to follow up my claim on the following occasions [give details of the delay or your concerns].

I believe this delay is unreasonable.

S.3.1 of the General Insurance Code of Practice requires that the insurer respond to my claim within 10 days. I contend that [insurer] has breached the Code.

Please investigate the issues raised.

Yours faithfully,

____________________
[Full name]

[Insert your contact details]