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Insurance Law Service Hotline

* All times listed are EST

This is an insurance help-line for Consumers.

WE CANNOT ADVISE YOU ON BUSINESS-RELATED INSURANCE ISSUES .

What we do advise on

  • Home Building and or Contents Insurance (including Natural Disasters)
  • Consumer Credit Insurance
  • Life Insurance
  • Funeral Insurance
  • Pet Insurance
  • Income Protection Insurance
  • Superannuation Related Insurance
  • Travel Insurance
  • Motor Vehicle Insurance (other than CTP)
  • Debts to insurance companies in relation to motor vehicle accidents

What we do not advise on

  • Business Insurance
  • Personal Injury
  • Home Warranty Insurance
  • Workers Compensation
  • Compulsory Third Party Insurance (CTP/Greenslip)
  • Professional Indemnity Insurance
  • Public and Product Liability Insurance
  • Health Insurance
  • Landlord’s Insurance
  • Pleasure Craft
  • Strata Insurance
  • Motor vehicle accidents where no one is insured
  • Dissatisfaction with amount of claim or quality of completed repairs

Due to very limited resources, we are only able to provide extensive advice (over the phone or in an email) or provide casework assistance if you are disadvantaged.

Want a copy of your Insurance Report?

Similar to Credit Reports, Insurance Reports are generated from a large database that contains records of consumers and their insurance history.

Frequently Visited Pages

Car Insurance

Home and Contents Insurance

What's New?

ILS is at risk of closing! Please sign our petition.
The Insurance Law Service (“ILS”) is the only national, free and independent insurance advice service for consumers in Australia. The ILS has been ...
Insurance Council declares Catastrophe for NSW Bushfires
The Insurance Council of Australia (ICA) has formally declared a Catastrophe for bushfire-affected regions in NSW where properties have been severely damaged or destroyed.  (...
NEW Frequently Asked Questions added to ILS website.
The Insurance Law Service has updated its website resources by adding a NEW Frequently Asked Questions factsheet.
ILS comments on Access to Insurance for low-income Australians.
The Insurance Law Service has commented on a recent paper on Insurance Access released by Good Shepherd Microfinance.  ILS agrees with Good Shepherd that limited ...
Insurance Law Service on the Radio: Funeral Insurance
Jen Lewis, a solicitor at the Insurance Law Service has recently been interviewed on the radio during Sydney Live with Ben Fordham warning consumers about ...

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