Sample Letters

These resources are only to be used after reading the relevant fact sheet.

• Letter to Insurer: Can’t pay my excess
• Letter to Insurer: Request for progress on claim after insurer’s failure to reply
• Letter to Financial Ombudsman Service Code Compliance: regarding delayed claim
• Letter to Financial Ombudsman Service: lodging a dispute
• Letter to Insurer: raising a dispute
• Letter requesting your insurance report
• Letter to an Insurer about motor accident debt: Paying the debt
• Letter to an Insurer about motor accident debt: Requesting Repayment Arrangement
• Letter to an Insurer about motor accident debt: Request to waive debt
• Letter to an Insurer about motor accident debt: Insurer’s failure to respond or decision to reject a hardship request
• Letter to Financial Ombudsman Service: Complaint about Insurer’s failure to respond to hardship request
• Letter to an Insurer about motor accident debt: Disputing the amount claimed